Before you contact us, please read our popular how-to's.
Domain Name How-To's:
What nameservers do I use when using your services?
If you are using the FREE Domain.com Services like URL Forwarding, Email Forwarding, or DNS Management, please use the following nameservers:
- ns1.nameresolve.com
- ns2.nameresolve.com
- ns3.nameresolve.com
- ns4.nameresolve.com
If you have purchased Domain.com Web Hosting, please use the following nameservers:
- ns1.domain.com
- ns2.domain.com
- ns3.domain.com
How do I retrieve a lost or forgotten account name or password?
If you have forgotten your password and would like to access our Forgotten Password program, please click here.
Before resetting your password, please be aware that:
- Only enter your account name OR your domain name - not both.
- The password reset email will be sent to the account owner email address.
- When you receive the password reset email, make sure to click the link OR copy and paste the entire link into your browser.
- Don't forward the password reset email as it will break the link.
How do I renew my domain(s)?
- Login to your account
- Click on the "Manage Domains" tab
- From the dropdown menu, choose "Renew these domains"
- Check the domains you'd like to renew
- Click the "Manage Domains" button
- In the shopping cart, select the number of years you would like to renew your domains
- Click the Continue button to proceed checking out.
What is DNS Management and what DNS Records can I create and manage?
DNS Management allows those running a web server to create and manage DNS records for their domain(s) using our nameservers. Using our web-based control panel, you may create and manage A, MX, NS, and CNAME records.
Alias Record: A unique Alias Record should be created for each physical host in your domain that you want to address using a DNS name; an example is mycomputer.mydomain.com. Enter a hostname (e.g. www.domain.com) for your computer and the IP address (e.g. 215.16.45.2) of a computer you want the name to point toward. Note: An Alias is the same as a BIND "A" Record. You may add multiple Aliases with the same hostname but different IP's to provide system redundancy if you have multiple computers providing the same services.
NS Record: A Nameserver Record specifies a host to act as a nameserver for a domain. When first logging into the DNS Management console our nameservers are set to act as the nameserver for your domain(s). The records for our nameservers appear in red in the Management Console. The hostname of a nameserver must be an Alias Record; do not use a CNAME.
MX Record: A Mailserver Record (MX) specifies a host to receive mail for your domain. The hostname of a mail server must be an Alias Record; do not use a CNAME.
CNAME Record: A CNAME Record creates an alias from one fully qualified domain name to another fully qualified domain name. For example, if you wish to have the address ftp.domain.com point to webserver.domain.com you may create the CNAME record ftp.domain.com to point to webserver.mydomain.com. CNAMEs allow you to refer to domain names without having to worry about the actual IP address.
How long does it take for my website to work after I update my nameservers?
It may take up to 72 hours for a domain to start working after updating nameservers.
Web Hosting How-To's:
Access FTP Settings for Linux
- Log in to your account
- Click the Hosting & Services Tab
- Click on the Configure button, next to Package ID Web Hosting
- On the left, click on Manage Webspace
- Click FTP Access
Your FTP login name and password are shown on the right.
Note: To change the FTP Settings, please click the Edit button in the lower right corner.
Access FTP Settings for Windows
- Log in to your account
- Click the Hosting & Services Tab
- Click on the Configure button, next to Package ID Web Hosting
- In the left margin, click Manage Webspace
- Click Website Configuration
Your FTP login name and password are shown on the right.
Note: To change the FTP Settings, please click the Edit button in the lower right corner
Associate a Domain to Hosting
- Log in to your account
- Click on the Hosting & Services Tab
- Click on the Configure button, next to the Package ID
- Click on Domain Administration
NOTE: This lists the existing domains and subdomains - Click on the Add New Domain button
- Enter your domain into the field
- Select the website/hosting radio box if the content of your website will be located directly in the webspace (on the local server). In this case, you need to indicate the path of the document root location.
- Click on the Submit button to save your changes.
Upload website files
For this tutorial, we will be using the FTP client Filezilla. It is a free FTP client that allows you to transfer your web files to our web servers so they can be seen on the Internet. If you do not already have a FTP client, please download the freeware, Filezilla located here: http://filezilla-project.org
Here are the steps to upload your web files to our servers:
- First, you will need to access your FTP settings (Address, Username, Password) within our Hosting Control Panel.
- For directions to access FTP settings for a Windows hosting package, please refer to "Access FTP Settings for Windows"
- For directions to access FTP settings for a Linux hosting package, please refer to "Access FTP Settings for Linux"
- Open the Filezilla FTP client
- Enter the IP from the Domain.com Hosting Control Panel, into the Address field of Filezilla
- Enter the FTP Login Name: into the User field of Filezilla
- Enter the FTP Password: into the Password field of Filezilla
- Click the Quick Connect button
You are now connected to your webspace. You will see the following directories:
log
tmp
webspace - Under the Remote Site heading (right side), double-click the webspace folder
- Most likely, you will want to upload your website to the root folder. For Linux Hosting, double-click the httpdocs folder. For Windows Hosting, double-click the wwwroot folder.
- Under the Local Site heading (left side), find the files that you would like to upload and select them - use the CTRL key to select multiple files ń then drag the files to the root folder.
Once the transfer is complete, you will get a message that the file transfer has been successful. Visit your website to make sure that the transfer was successful.
Create Email Account
- Log into your account
- Click on Hosting & Services Tab
- Click on the Configure button, next to the Package ID.
- Click on the Email link
- Click on the Email addresses link
- Click on the Add new email address button
- Enter the user name of your email and choose the domain from the drop down box.
- Advanced features - You have the choice of enabling such mail advanced features as virus checking and Antispam checking.
-
Password - Enter your unique password and confirm it by re-typing in the corresponding field to make sure you have entered it correctly. DO NOT click on Generate New Password or you will now have overwritten the password that you entered with a system generated password.
NOTE: You can use the automatic password generation function to allow the system to create a unique valid password for you. To use this, click on the Generate new password button. The new password will be displayed for you to remember. - Mailbox - You can set the quota on disk space used by this mailbox. You can configure it to use the maximum available storage or set up customer storage space. If you have multiple email users, you will need to customize your storage.
- Forwarding - If you would like to enable email forwarding, click the box next to 'Enable mail forwarding'. Then enter the destination email addresses separated by a comma, semicolon or space in the corresponding field. Email Forwarding will allow you to not only receive mail to your mailbox, but it will also forward to another mailbox that you may have. For example, you can create duplicate emails, one going to your email box and the other going to your hotmail account.
- Configure Notifications - Check the 'Send notification' checkbox to enable the configuration settings for sending a notification message to your newly created mailbox. Specify the email address that will be used for notifying a new mailbox.
- Send test message to new Email address: Check this box to indicate whether you wish to have the test message sent to the new email address
- Click the Next» button when all values have been entered.
- Click the 'Finish' button.
Use Open-Xchange
Getting Started Guide
This guide explains the need-to-know essentials for getting started with your new hosting account
Click Here
Maintenance & Service Alerts
To receive the latest maintenance announcements and service alerts
Click Here
Call us
For Hosting and VPS Support: 800-403-3568 Monday - Friday, 6:00 a.m. to 6:00 p.m. PST Holidays, 8:00 a.m. to 4:00 p.m. PST
FAQ/Knowledge Base
To find answers to your questions, search our FAQ's by Keyword or browse by Category
Click Here
Report Abuse & Spam
To report unsolicited or suspicious e-mails that you have received or to report an abuse complaint
Click Here
Email Us
For Domain, Hosting, VPS Support, and all other services. To send an e-mail to our highly trained technical support staff
Click Here