Domain Knowledge Base

Educational resources you can trust.

You can get all of your receipts and invoices through Billing Central.

Account: Invoices And Receipts

Available payment methods, how to update billing info, and our generic refund policy are all found here. Other unique billing related tasks are shown here too.

Account: Billing

You can use checks written out in US Dollars to pay for your hosting and others services.

Account: Pay by Check

Increase your database performance by repairing and optimizing your database tables.

How to Repair and Optimize a MySQL Database

This article shows you how to backup and restore a database with phpMyAdmin.

How to Backup and Restore a MySQL Database

This article explains how to create a new database, how to access phpMyAdmin to manage it, how to schedule a full or partial backup, and how to drop or delete it.

Working with MySQL databases

Learn to create and update subdomains to organize website content by following the steps outlined in the article!

Domain Management: How to Update Subdomains

Renewing a domain means that you're extending the registration period for that domain. For example, if a domain is set to expire in 2015, renewing it for one year will set a new expiration date in 2016.

Domain Registration: How To Renew Your Domain

After registering a domain, your nameservers can be found under the Default Nameservers tab. For more details, follow the guidelines in the article!

How to Find Your Default Nameservers - Domain Management

Stay in touch even when you're on the go by getting all of your email using your Blackberry. Step by Step Walkthrough (IMAP)Step by Step Walkthrough (POP)Should I use IMAP, or POP.

Email Client Setup: Blackberry Phone

Stay in touch even when you're on the go by getting all of your email using your Apple mobile device.Step by Step Walkthrough (IMAP)Step by Step Walkthrough (POP)Should I use IMAP, or POP

Email Client Setup: Apple iOS 8 and 9

Spam typically refers to unwanted messages you receive in your mailbox that you did not ask for.

Email Management: How to Manage Your Spam Filter

'You can change file and folder/directory permissions using File Manager.Important: This feature is recommended for advanced users only.'

File Management: How to Set File and Folder Permissions Using File Manager

Keep your website organized by deleting files and folders you no longer need. File Manager makes it easy to keep your site organized.

File Management: How to Delete Files and Folders Using File Manager

You can rename files and folders/directories using file manager.Important: Renaming a file or directory will break any currently active links to the file or directory.

File Management: How to Rename Files and Folders Using File Manager

This article explains policies regarding bandwidth and disk usage, as defined by the Terms of Service (ToS).

Bandwidth and Disk Usage Policy

This article describes some information related to renewing your services and automatic billing.

Hosting: How to Renew

This gives a step by step walkthrough on how to add an Instagram Gallery in your WebsiteBuilder.

WebsiteBuilder: Adding an Instagram Gallery

'You can upgrade any regular mailboxes to a Google Workspace Account at any time. We also encourage you to read the Google Workspace Upgrade FAQ found here.'

How to Upgrade to Google Workspace (Formerly G Suite)

SiteLock 911 is designed to help you quickly recover from major attacks and vulnerabilities. You can also bundle the SiteLock 911 with ongoing services to save money and keep your site clean and protected in the future.

Online Security: SiteLock 911 Site Fix Service

Hosting customers receive a free SiteLock malware scan on any domain that does not have a paid SiteLock plan.

Online Security: SiteLock Free Scanning Service

This article explains the definition of SSL, the advantages of using SSL, requirements to get an SSL Certificate, and video steps on enabling a free SSL.

Online Security: SSLs (Secure Socket Layers) - Video

Help videos that cover the most frequent topics our customers need to create and maintain their presence on the web. WordPress, WebsiteBuilder, Email, technical and more.

Help Video Tutorials

This article shows a video tutorial that discusses the importance and uses of the website backup and restore tool.