Account Contact Information

We upgraded the account and billing systems to make managing your websites, domains, and user profiles easier in one place. You can now update your profile information within the My Profile and Users & Roles sections of the Account Manager.

• How to Update your Contact Information on the 'My Profile' page
• How to Update your Contact Information on the 'Users & Roles' page

How to Update your Contact Information on the 'My Profile' page

• Changing the Email Address
• Changing the Name, Address, Phone, or Fax Number

Changing the Email Address

1. Log in to your Account Manager.
2. Click the profile icon in the top-right corner and select My Profile.

   

3. Under My Profile & Security, click Edit on the far right.

   

4. In the Edit Contact Info pop-up window, you will be notified that this update will also change the domain owner contact information for the affected domain in the account. If you want to proceed, tick the checkbox and click on the Agree button.

   

   You also have the option to update one domain owner contact information by clicking the domain area link. This will route you to the domain management page where you can update the contact info of each domain owner.
5. Update your email address and then click Save.

   

6. In the next pop-up window, you will be asked to verify if you have access to the new email address. Click Continue.

   

7. Please check your 'new' email address for the verification code. Then, enter the code in the Verify Your Email pop-up window.

   

8. Click Verify.
9. Once verified, an approval request will be sent to the current and new email addresses as required by ICANN. Please take note of the important reminders in the pop-up. Select the checkbox for "Yes, I agree and want to save the changes to contact info." and click the Agree button to proceed.

   

10. A banner will be displayed in your account, notifying you that an email change has been initiated. For this change to be successful, both parties must approve it within 7 days.

    

11. If both parties (current and new email addresses) approve the updates, they will be reflected in the Account Manager within a few minutes.

Changing the Name, Address, Phone, or Fax Number

1. Log in to your Account Manager.
2. Click the profile icon in the top-right corner and select My Profile.

   

3. Under My Profile & Security, click Edit on the far right.

   
   
   The Company Name field is only available for Organizational Accounts. For Personal Accounts, you will see the Full Name, Primary Email, Phone, and Address fields in the My Profile & Security section.

4. In the Edit Contact Info pop-up window, you will be notified that this update will also change the domain owner contact information for the affected domain in the account. If you want to proceed, tick the checkbox and click on the Agree button.

   

   You also have the option to update one domain owner contact information by clicking the domain area link. This will route you to the domain management page where you can update the contact info of each domain owner.
5. Update name, address, phone number, or fax number, and then click Save.

   

6. If you update the address, phone number, or fax number and do not have a domain associated with your account, you will immediately see a notification that you have successfully updated your contact information.

   If you update the name or organization name in the account, a pop-up window will be displayed to inform you that a 60-day transfer lock will be applied to the affected domain. Select the "Yes, I agree and want to save the changes to contact info." checkbox, and then click the Agree button.

   

7. A banner will be displayed in your account, notifying you that you have successfully updated your contact information.

   

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How to Update your Contact Information on the 'Users & Roles' page

• Changing the Email Address
• Changing the Name, Address, Phone, or Fax Number

Changing the Email Address

1. Log in to your Account Manager.
2. Click the profile icon in the top-right corner and select User & Roles.

   

3. Click the Manage button for the account you want to update.

   

4. Click the Edit link on the right.
5. If you have a domain or multiple domains in your account, you will see the pop-up window below. Tick the checkbox if you agree to update the contact information for the affected domain in your account. Click Agree.

   

   If you do not have a domain associated with your account, proceed to step 6.

6. Update your email address and then click Save.
   • If you do not have a domain associated with your account, a banner will be displayed in your account, notifying you that you have successfully updated your contact information.
   • If you have a domain or multiple domains, proceed with the steps below.
7. In the next pop-up window, you will be asked to verify if you have access to the new email address. Click Continue.

   

8. Please check your 'new' email address for the verification code. Then, enter the code in the Verify Your Email pop-up window.

   

9. Click Verify.
10. Once verified, an approval request will be sent to the current and new email addresses as required by ICANN. Please take note of the important reminders in the pop-up. Select the checkbox for "Yes, I agree and want to save the changes to contact info." and click the Agree button to proceed.

    

11. The email change has been initiated on your account. Approval is required from both parties within 7 days for the change to be successful.

    

12. If both parties (current and new email addresses) approve the updates, they will be reflected in the Account Manager within a few minutes.

Changing the Name, Address, Phone, or Fax Number

1. Log in to your Account Manager.
2. Click the profile icon in the top-right corner and select User & Roles.

   

3. Click the Manage button for the account you want to update.

   

4. Click the Edit link next to the user you want to update.
5. Make the necessary updates on the name, address, phone, or fax number, and then click on Save.
   • If you are only updating the address, phone, or fax number and you do not have a domain associated with your account, you will see a notification that you have successfully updated your contact info.
   • If you have a domain or multiple domains associated with your account, proceed with the steps below.
6. If you are updating the Name or Organizational name, you will see the pop-up below. Select the "Yes, I agree and want to save the changes to contact info." checkbox, and then click the Agree button.

   

7. A banner will be displayed in your account, notifying you that your contact information has been successfully updated.

   

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