Account: How to Transfer Account Ownership

Ensuring that your account's current contact information is essential for maintaining security, especially during business transitions or when it becomes necessary to authorize someone else to manage your account.

Here are the actions you can do as the account owner:

Changing the Primary Contact on Your Account ⤵
Changing Your Email Address ⤵
Changing the Domain Ownership ⤵

Please be aware that if you change the email address, name, or organization name associated with your domain, ICANN (the Internet Corporation for Assigned Names and Numbers) enforces a 60-day security lock on the domain. This lock cannot be expedited, bypassed, or disabled within your Account Manager. Please visit the ICANN article, About Change of Registrant, for more information.

Changing the Primary Contact on Your Account

The Primary Contact acts as the legal representative of the Account Holder with full authority to manage the account, whether it belongs to an individual or a company. If a company owns the account and you need to change the Primary Contact, you should ask the current Primary Contact to log in and make the necessary changes. You should only submit a request for a Primary Contact Replacement if the current Primary Contact is unable to do so or is no longer associated with your business.

To update the primary contact on an account, gather all 3 of the required documents:

Valid Government-Issued Photo ID (full color) - This should be a valid, unexpired, full-color, government-issued photo ID of the individual requesting to become the Primary Contact.
Two Organization Documents - This should be any 2 of the following recent organization (not personal) documents.
- Utility Bill (dated within 90 days of submission)
- Business License
- Letter of Incorporation
- A Tax Return or Tax ID Document
Note: The organization address must match the address on the supported documentation provided.

If you already have a User ID, there is no need to create a new one. If you have multiple User IDs in your account, you can also merge them together.

Here are the steps to submit a Primary Contact Replacement (PCR) request.

Click the button below to initiate the request.
Replace Primary Contact
Enter the domain name in the Domain Name field, then click on Continue.
If you have an existing User ID, enter your User ID, then click Continue.

If you need to create a New User ID, enter a new User ID and password. Confirm your password and then click Create Account. You will be prompted to create a new profile. Proceed to create one.
Upload the required documents.
A page will be displayed to notify you that your request was submitted. Please give us time to review and process your request, and we will contact you via email.

Changing Your Email Address

The Account Manager allows you to update your primary email address.

If you can't change your email address due to any of the following scenarios, you must submit a request to change the email address associated with your User ID.

Your email address is no longer valid.
You cannot access the account using your login information.
You cannot access your email address on file.

Please note that this process should only be used if you're currently a user listed on the account, and an update to the email associated with your User ID is necessary.

To update the email address on your account, first, gather the following required documents:

Valid Government-Issued Photo ID (full color) - This should be a valid, unexpired, full-color, government-issued photo ID of the individual requesting an updated email.
Utility Bill (dated within 90 days of submission) - This can be for telephone, water, electricity, gas, etc.

If you don't have a valid utility bill, you can submit any one of these documents:

Leases
Credit card statements dated within 90 days of submission
Bank statements dated within 90 days of submission
Vehicle insurance (policy documents or a bill, so long as an address is listed in addition to the name)
Vehicle registration card
Student/Worker visas
Voided check

Note: The address on the supporting document and the address on your photo ID must match.

Here are the steps to submit a Contact Email Replacement (CER) request:

Click the button below to initiate the request.
Contact Email Replacement
Enter your User ID and Domain name from the account.
Click Continue.
Enter your first name, last name, and phone number.
Enter your replacement mail address, and then confirm your email address.
Upload supporting documentation to change the email address previously listed.
Put a checkmark on the "I'm not a robot." reCAPTCHA.
Read and agree to the conditions, then click Submit.
A page will be displayed to notify you that your request was submitted. Please give us time to review and process your request, and we will contact you via email.

Changing the Domain Ownership

Change of Registrant (CoR), also known as Registrant Name Change Agreement (RNCA), involves transferring the rights of a domain name from one Domain.com account to another. This process only applies to transferring domains and does not include transferring other hosting products such as hosting and emails.

The CoR (Change of Registrant) Lock is applied by ICANN to increase the security of a domain and prevent hijacking or other potential hazards. If you are the Registrant or Primary Account Holder, updates made to your contact information that involve changes to the Registrant's name, email address, or organization name will result in a 60-day COR Lock on all domain names associated with your account.

If you want to update the WHOIS information of your domain registered (or purchased) from us, you can do so within your Account Manager. Please visit the Domain Management: How To Update Domain Contact Information article for the instructions.