Account: Update Credit Card
- How to Update Credit Card Information
- How to Add Credit Card Information
- How to Remove Credit Card Information
- Credit Card FAQs
Please note that only the admin or primary user of the account has permission to update the account's payment information. For more information, please visit User Roles in New Account Manager.
How to Update Credit Card Information
- Log in to your Account Manager.
- Click your profile icon in the top-right corner.
- Select My Payment Methods.
- Within the Payment Methods page, hover your mouse pointer over the credit card you want to edit.
- Click Edit.
- Click Edit to enable the billing information fields.
- Once done updating your card information, click Save.
How to Add Credit Card Information
- Log in to your Account Manager.
- Click your profile icon in the top-right corner.
- Select My Payment Methods.
- Under the Payment Methods page, click + Add Payment Method.
- Select Credit/Debit Card.
- Fill out the Billing Information fields, then click Save. Please note that this information must match the information you have at your bank for the card you are using.
- Enter the name of the card, then click Continue.
- Provide the rest of the card details to finalize the process.
How to Remove Credit Card Information
- Log in to your Account Manager.
- Click your profile icon in the top-right corner.
- Select My Payment Methods.
- Within the Payment Methods page, hover your mouse over the payment method you want to delete.
- Select Delete.
- In the confirmation prompt, confirm the deletion of your payment method.
Credit Cards FAQs
What is my CVV Number?
The CVV (Card Verification Value) number helps to protect your credit card from fraudulent use. Most businesses now require this number in addition to the credit card number when processing a credit card transaction.
The location of your credit card's CVV number can be found here:
- American Express: A 4-digit non-embossed number on the front of the card printed above the account number.
- Discover: A 3-digit number on the back of the card immediately following the account number.
- MasterCard: A 3-digit number on the back of the card immediately following the account number.
- Visa: A 3-digit number on the back of the card immediately following the account number.
Why am I getting a 'Zip Code Mismatch' error?
You will need to provide your billing address to process payments with a credit card. To help protect against fraud, we check the billing address you provided us against the billing address you provided your bank or credit card company. If the billing addresses do not match, the transaction will not be processed.
If you are certain that the billing addresses are correct but are still receiving this error, we recommend that you please use a different card or try a different payment method.
If I qualify for a refund, which credit card is it made back to?
All refunds are made back to the original credit card regardless of the current credit card on file.