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Domain Management: How To Update Domain Contact Information

Edit Your Domain Contact Information

It is vital to keep your domain ownership information up to date. If you wish to transfer your domain, you must have access to the Admin email address to respond to the transfer request from any registrars involved.

Please note that when you update your domain's contact (WHOIS) information, the following actions will take place as per ICANN.

  • Confirmation email - You will receive a confirmation email to your current WHOIS email address. If you change your email address, both your old and new email addresses will receive this confirmation email. Failure to complete validation with these confirmation emails will result in the domain being suspended.
  • 60-day transfer lock -  A transfer lock will be placed on your domain to prevent the domain from being transferred away to another registrar.

To edit your Domain Contact Information, follow the steps listed below.

Please note that the domain's WHOIS information can only be updated depending on the user's roles and permissions. For more information, please visit User Roles in New Account Manager.

  1. Log in to your Account Manager.
  2. Click Domains in the left-side menu.
  3. On the Domains page, scroll down to the Domain Contacts section.
    Domain Contacts
  4. Click the Edit link.
    Domain Contacts - Edit
  5. Select the tab you want to edit – Owner, Admin or Tech.
    Domain Contacts - Select tab
  6. Make the necessary updates. Double-check information for accuracy.
    Domain Contacts - Edit fields
  7. Once done, click Save.

Change of Registrant - Update to Process

Effective December 1, 2016, ICANN has modified the domain transfer process. All Registrars (accredited by ICANN) have to make necessary changes to their systems to help prevent domain hijacking. A Change of Registrant (CoR) email will now be sent to customers based on certain modifications made to the domain registrant information. Changes that will trigger this email:

  • Updating the first/last name or company name
  • Changing the registrant's email address
  • Enabling/Disabling Privacy
Two emails will be sent out; one is to the losing registrant, and the other one is to the gaining registrant (If the same email, both emails will be sent there). Both emails must be confirmed within 60 days for the changes to take effect. Once both are confirmed, the change happens within 24 hours.

Transferring Domain Ownership? Please visit How to Transfer Account Ownership.