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Domain Management: How To Update Domain Contact Information

Edit Your Domain Contact Information

It is vital to keep your domain ownership information up to date. If you wish to transfer your domain, you must have access to the Admin email address to respond to the transfer request from any registrars involved. Make sure that the domain is unlocked and read the step regarding the ICANN Opt Out. To edit your Domain Contact Information, follow the steps listed below.

  1. Log in to your Domain Dashboard.
    Log in to your Domain Dashboard
  2. Select Manage on the domain you wish to access.
  3. In card view, click on the Manage button.
    Select a domain to manage
  4. In list view, click on the Gear icon.
    Select a domain to manage
  5. At the bottom of the left sidebar, Click on Contact Information.
    Click on Contact Information
  6. You can revise all of your domain contact information by clicking on the tabs.
    Select information to edit
  7. Click Edit Contact Info, the Edit box will popup.
  8. Make your revisions. If you plan on transferring your domain soon you will want to check the ICANN Lock Opt Out.
    Make your changes and save
  9. Click Save.
Note:

If you are preparing to transfer your domain, make sure the Domain Lock is disabled, the switch is to the left and not green. A domain cannot be transferred as long as it is locked.

Domain lock switch

Change of Registrant - Update to Process

Effective December 1, 2016, ICANN is modified the domain transfer process. All Registrars (accredited by ICANN) have to make required changes to their systems to help prevent domain hijacking. A Change of Registrant (CoR) email will now be sent to customers based on certain modifications made to the domain registrant information. Changes that will trigger this email:
  • Updating the first/last name or company name
  • Changing the registrant email address
  • Enabling/Disabling Privacy
Two emails will be sent out. One to the losing registrant and one to the gaining registrant (If the same email, both emails will be sent there). Both emails must be confirmed within 60 days in order for the changes to take effect. Once both confirmed, change happens within 24 hours.

60 Day Lock

During the CoR Process, customers will have the option to ‘opt-out’ of a 60-day domain lock. By default, this option is not checked, meaning once contact change is complete, the domain cannot be transferred for 60 days. Changes that will trigger this email:
  • Updating the first/last name or company name
  • Changing the registrant email address
  • Enabling/Disabling Privacy
If the customer is planning on transferring the domain, they will need to check the ‘Opt Out…box” before saving changes. If this is not done, the domain will be locked for 60 days and cannot be transferred.