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Knowledge Base

Email Management: Email Storage and Sending Limits

What are the email limits?

We are here to help you understand your email limitations because we know that this can affect how you use your email. Below is a chart that outlines these limitations using our current Webmail application, Roundcube.

 
Type Storage Sending Receiving Attachments Recipients
Webmail 500MB
10,000 Messages
500/hour
5,000/day
Unlimited/hour
Unlimited/day
 32MB* 50
Webmail with 50GB Upgrade 50GB
100,000 Messages
 500/hour
5,000/day
Unlimited/hour
Unlimited/day
 32MB* 50 
Email Client Varies  500/hour
5,000/day
Unlimited/hour
Unlimited/day
25MB  100
CGI/Scripting Not Applicable  200/hour
2,000/day
Not Applicable  5MB  10
Microsoft Exchange
Basic
5,000 MB
Unlimited Messages
500/hour
5,000/day
Unlimited/hour
Unlimited/day
20MB
(Total Email Size)
250
Microsoft Exchange
Plus
10,000 MB
Unlimited Messages
500 / hour
5,000 / day
Unlimited / hour
Unlimited / day
20 MB
(Total Email Size)
250
Microsoft Exchange
Premium
25,000 MB
Unlimited Messages
500 / hour
5,000 / day
Unlimited / hour
Unlimited / day
20 MB
(Total Email Size)
250
Google Workspace
Basic Plan
30 GB
Unlimited Messages 
500 / hour
10,000 / day
Unlimited / hour
Unlimited / day
25 MB 500
Microsoft 365
Email Essentials
15GB
Unlimited Messages
500 / hour
10,000 / day
Unlimited / hour
Unlimited / day
20 MB 400
Microsoft 365
Business Plan
50 GB
Unlimited Messages  
500 / hour
10,000 / day
Unlimited / hour
Unlimited / day
25 MB 500
Microsoft 365
Business Pro
50 GB
Unlimited Messages 
500 / hour
10,000 / day
Unlimited / hour
Unlimited / day
25 MB 500
 
Note: The 32 MB attachment limit for Roundcube also includes any MIME (Multipurpose Internet Mail Extensions) information related to the message. For this reason, you may NOT be able to attach a 32 MB file, and the actual attachment size limit may be lower while using the drive for Google Workspace and Office 365 is a must if you are sending larger files.

Upgrade your Mail Storage

Here is the price list for the 50 GB Mailbox storage upgrade per mailbox per year.
  • 50GB Mailbox Upgrade Prices (Monthly price is billed per month not a one time fee)
  • One month $4.99 US
  • 12 months $53.84 US
  • 24 months $107.68 US
  • 36 months $161.52 US

What file types can't be sent or received through our email servers

To prevent spammers and hackers from spreading viruses and spam throughout the network, our company has blocked the following file types:

  • .bat
  • .btm
  • .cmd
  • .com
  • .cpl
  • .dll
  • .exe
  • .lnk
  • .msi
  • .pif
  • .prf
  • .reg
  • .scr
  • .vbs
  • .url

If you need to transfer one of these file types, use FTP to transfer the file. That way, the file reaches the intended recipient without using our mail servers.

For further inquiries in managing your email, please contact us.

Related Articles

Email Management: How to Delete Messages
Troubleshooting Common Email Issues
I Can't Receive Emails
I Can't Send Emails

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