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FTP: How to Connect Using File Manager

How to Upload Files With File Manager

  1. Log in to your account Hosting Summary.
    Click for the Hosting Summary
  2. Click on File Manager in the left panel.
    Select File Manager
  3. Select the folder you wish to upload into and Click on Upload at the top.
    Select items to upload
  4. Drag and drop or select your files from your computer.
    Select files
  5. Your file will appear in the folder after the upload completes.
    Successful upload

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How to Download Files With File Manager

  1. Log in to your account Hosting Summary.
    Click for the Hosting Summary
  2. Click on File Manager in the left panel.
    Select File Manager
  3. Open directories by clicking the arrow.
    Open a folder or directory
  4. Select the folder and file you wish to download and select Download from the Options menu.
    Select items to download
  5. Your downloaded file will appear at the lower left of your browser window.
    Downloaded file

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Why Does My Upload Time-Out After a While

File Manager is designed to handle smaller file uploads and will time out with larger file(s). In case the connection times out, the file upload will continue when the connection returns. If you estimate that it will take longer than 60 seconds to complete your entire upload, try one of the following solutions:

  • If you are uploading a large number of files, consider uploading only a portion of them at a time.
  • If you are uploading one very large file, try zipping it before uploading. Then, unzip the file after it is uploaded.
  • Try to find a way to break up the file into smaller pieces prior to uploading it.
  • If you are uploading pictures, consider reducing their storage size.
  • Try installing an FTP Client to handle your upload. Even if you time out during the upload, the FTP client will continue right where you left off.

List of Supported File Types

Category List of Allowed File Types
Audio aac, aif, aifc, aiff, flac, m3u, mid, midi, mpa, mp3, ra, ram, wav, wave, wma
Compressed Files 7z, ace, bz, bz2, bzip, bzip2, gz, tar, rar, taz, tgz, zip
Flash Movies fla, swf
Fonts fnt, fon, otf, ttf
HTML/CSS css, htm, html, shtm, shtml, xht, xhtml
Images bmp, dwf, gif, ico, jpg, jpeg, png, psd, psp, svg, tif, tiff
MS Access accdb, accde, accdt, accdr, mdb Info icon
MS Excel xlam, xls, xlt, xlsb, xlsx, xlsm, xltx, xltm
MS Powerpoint ppam, ppt, pps, ppsx, pptx, pptm, pot, potm, potx
MS Word doc, docm, docx, dot, dotm, dotx
OpenOffice odb, odc, odf, odg, odi, odm, odp, ods, odt, otc, otf, otg, oth, oti, otp, ots, ott
PDFs pdf
Text csv, dat, ini, log, rtf, txt
Scripts asp Info icon, aspx Info icon, cfm, cgi, inc, js, php, php3, php4, php5, phtm, phtml, pl, pm, py, sql
System Files htaccess, htpasswd Info icon
Video 3gp, asf, avi, mpg, mpeg, mov, mp4, qt, rm, wmv
XML xml, xsl, xslt

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Can I Use Special Characters In Folder or File Names

Both your website and File Manager will work best if you limit your characters to the following types:

Allowed Character Type Folder Name Example File Name Example
Letters mywebsite index.html
Numbers my1stwebsite page1.html
Hyphens my-website page-1.html
Underscores my_website page_1.html
Spaces my website page 1.html

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