FTP: How to Connect Using File Manager

How to Upload Files With File Manager

1. Log in to your account Account Manager.
2. Select Hosting, then click MANAGE on the right.  
3. In Hosting summary.
   • Click on File Manager in the left panel. 
     

     

4. Select the folder you wish to upload to and click on Upload at the top.

   

5. Drag and drop or select your files from your computer.

   

6. Your file will appear in the folder after the upload is complete.

   

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How to Download Files With File Manager

1. Log in to your account Account Manager.
2. Select Hosting, then click MANAGE on the right.  
3. In Hosting summary.
   • Click on File Manager in the left panel.
     

     

4. Open directories by clicking the arrow.

   

5. Select the folder and file you wish to download and select Download from the Options menu.

   

6. Your downloaded file will appear at the lower left of your browser window.

   

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Why Does My Upload Time-Out After a While

File Manager is designed to handle smaller file uploads and will time out with larger file(s). In case the connection times out, the file upload will continue when the connection returns. If you estimate that it will take longer than 60 seconds to complete your entire upload, try one of the following solutions:

• If you are uploading many files, consider uploading only a portion of them at a time. See the article on navigating FTP client.  
• If you have a file size that is larger than 500 MB, please use an FTP client.
• This guide will show you how to install FTP client and guide you how to upload to your File Manager using FTP. 
• Try to find a way to break up the file into smaller pieces prior to uploading it. 
• If you are uploading pictures, consider reducing their storage size. 
• Try installing an FTP Client to handle your upload. Even if you time out during the upload, the FTP client will continue right where you left off.

List of Supported File Types

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Can I Use Special Characters In Folder or File Names

Both your website and File Manager will work best if you limit your characters to the following types:

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Category	List of Allowed File Types
Audio	aac, aif, aifc, aiff, flac, m3u, mid, midi, mpa, mp3, ra, ram, wav, wave, wma
Compressed Files	7z, ace, bz, bz2, bzip, bzip2, gz, tar, rar, taz, tgz, zip
Flash Movies	fla, swf
Fonts	fnt, fon, otf, ttf
HTML/CSS	css, htm, html, shtm, shtml, xht, xhtml
Images	bmp, dwf, gif, ico, jpg, jpeg, png, psd, psp, svg, tif, tiff
MS Access	accdb, accde, accdt, accdr, mdb
MS Excel	xlam, xls, xlt, xlsb, xlsx, xlsm, xltx, xltm
MS Powerpoint	ppam, ppt, pps, ppsx, pptx, pptm, pot, potm, potx
MS Word	doc, docm, docx, dot, dotm, dotx
OpenOffice	odb, odc, odf, odg, odi, odm, odp, ods, odt, otc, otf, otg, oth, oti, otp, ots, ott
PDFs	pdf
Text	csv, dat, ini, log, rtf, txt
Scripts	asp , aspx , cfm, cgi, inc, js, php, php3, php4, php5, phtm, phtml, pl, pm, py, sql
System Files	htaccess, htpasswd
Video	3gp, asf, avi, mpg, mpeg, mov, mp4, qt, rm, wmv
XML	xml, xsl, xslt
Allowed Character Type	Folder Name Example	File Name Example
Letters	mywebsite	index.html
Numbers	my1stwebsite	page1.html
Hyphens	my-website	page-1.html
Underscores	my_website	page_1.html

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Related articles: 

• File Management: Navigating File Manager 
• Introduction to FTP 
• File Management: How to Backup and Restore Files 
• File Management: Supported File Types 
• File Management: How to Move Files and Folders Using File Manager 
• File Management: How to Rename Files and Folders Using File Manager 
• FTP: How to Connect Using an FTP Client 
• What's the difference between Web-Hosting Servers, Website Files, and Domain Names