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Knowledge Base

FTP: How to Create Multiple FTP User Logins

What is FTP?

FTP stands for File Transfer Protocol, the standard method for transferring computer files between a client, your computer, and a server your website online. If you are using a website builder that requires you to upload files to your server, you will need to download an FTP client. Before you set up your FTP client, you will need to create FTP User Accounts, which are accessible in your Hosting Tools.

How to create FTP Users 

After logging into your account:

  1. Log in to your Account Manager
  2. Click the Hosting tab on the left-hand side.
  3. Scroll down to the FTP & Content Publishing section and click the FTP Account Manager. 
  4. Click the Add button.
  5. Enter your new user information. You can give this user permission to access all directories or only specific ones. The Root Directory is represented by a forward slash ( / ).
  6. When finished, click the OK button.

How do I resolve an error when trying to create an FTP user?

Possible error messages:

There was a problem creating your FTP account: You have not created the directory /website. Please create this directory or check to ensure that you have included the full path.
  • This means that the system cannot find the website folder you tried to designate as the 'Home' folder for the FTP user. You can either create the website folder and try again or change which website folder you want to designate as the 'Home' folder for the FTP user.
There was a problem creating your FTP account: We are sorry; there is already an FTP account with that name. Please choose again.
  • Every FTP user is created on the FTP server, even if those users have individual hosting accounts. This means that when you create secondary FTP users, their FTP username has to be unique across all of our servers and not just your personal hosting account. We are sorry; there is already an FTP Account with that name. Please choose again.
There was a problem creating your FTP account: Your password must contain a letter at least one digit and one punctuation character.
  • We require all FTP user passwords to meet minimum requirements. You will receive this error whenever you attempt to create an FTP user with an insecure password. Simply change the password to be more secure and try again. Your password must contain a letter and, at least one digit and one punctuation character.
There was a problem creating your FTP account: UserName must be at least 3 characters long and can only contain letters, numbers, "-", and "_."
  • These are the limitations as to what characters can be used in an FTP username. Simply change the FTP username and try again. The username must be at least 3 characters long and can only contain letters, numbers, "-", and "_."
There was a problem creating your FTP account: Password and Password Confirmation do not match
  • When selecting a password for your new FTP user, make sure the passwords match.

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