Knowledge Base
Categories: Getting_Started_vdk
New Account Manager Overview Breakdown
Domain has upgraded to the new billing and support system that allows you to manage your websites and billing accounts in one place. The new Domain Account Manager has a more optimized design and easy-to-use features, providing you with more convenient and straightforward ways of managing your hosting account.
The Account Manager systems can be accessed individually. This way, you can give a web developer, a friend, or an associate access to your control panel to build or update your website without giving them access to your billing information with the Account Manager. When you no longer need to give them access, you can then change your control panel password, and that will not affect your Account Manager.
Please note that the access and ability to manage your Domain account will depend on the role of the user.
For a more in-depth tutorial on how to access your Domain Account Manager, please see the following article:
Give us a holler! Here is our contact page.
The Support link found at the top right of the Account Manager redirects you to the Domain Knowledge Base, where all support articles and walkthrough guides are listed and categorized for you.
Here is the link to the Domain Knowledgebase.
Your user profile icon is located in the top-right corner of the Account Manager. Click the down arrow to view the settings for managing your billing account.
For more information about managing your personal profile within the Account Manager, please refer to the following article.
The left-side menu allows you to go to the management sections of your hosting package(s), email accounts, domains, renewal center, and marketplace. These menus are discussed in detail below.
Click Action Required to view the alert or notification details at the bottom page.
If you need to chat with Domain's Support agent, click the chat icon located at the bottom part of your Account Manager.
You will find the items in the Websites section.
For information on how to manage your email accounts within cPa, please visit the following guides.
The Domain section is where you will find and manage all domains listed in your Domain account.
Under the Domain Overview section, you'll find the following information about your domain.
Status
The Domain Connections section shows what and how many services your domain is connected or linked to.
This section shows a quick view of available domains and gives you the option to purchase new domains and Domain Privacy.
The Domain Contacts section shows the important details about the domain's registered owner (the registrant), including the details of the user(s) who can manage the domain by clicking the Domain Owner, Administrator, and Technical dropdowns. You can also enable or disable the Domain Privacy, add a new domain contact, or edit domain contacts.
The Transfer or Move Domain section is where you can initiate the domain transfer process should you choose to transfer your domain to another registrar or to another Domain account.
The Advanced Tools section allows you to manage your domain's name servers and DNS records.
We have compiled our most popular domain-related articles into different series.
The Hosting section displays all hosting plans and websites in your Domain account. This section will also provide information on your server and site usage.
Please visit the following articles to learn how to manage your hosting plans.
Please visit the following guides for more information about renewing your hosting services.
Domain offers migration services for websites and emails. Let our migration experts assist you with your site and email migration.
For more information about our migration services, please visit the following article.
Domain offers migration services for websites and emails. Let our team of migration experts assist you with your site and email migration.
Domain offers different hosting plans that will surely fit the needs of your blog. If you're a beginner, we've got the Shared hosting plan for you. If you need more control over the resources and management of your server, we have the VPS and Dedicated hosting plans. If you only have WordPress on your mind, why not try our WordPress hosting plan? Simply go to Marketplace, select your preferred hosting plan, and click the Shop Now button to initiate the process of availing these cool hosting packages!
Secure your site visitors' sensitive personal information, boost your site's search ranking and credibility, and make your site even cooler with an SSL certificate! Domain offers SSL certificates that will encrypt data transmission, tag your site as "secure," and increase your customers' trust in you.
More information about our SSL certificates is found in the following articles.
Make your emails look professional and take advantage of the amazing admin controls and storage of Google Workspace.
Visit the following articles for more information about Google Workspace.
The Account Manager systems can be accessed individually. This way, you can give a web developer, a friend, or an associate access to your control panel to build or update your website without giving them access to your billing information with the Account Manager. When you no longer need to give them access, you can then change your control panel password, and that will not affect your Account Manager.
Please note that the access and ability to manage your Domain account will depend on the role of the user.
- Holder - The Holder is considered the owner of the account and will have access to everything that is account-related.
- Primary - As the Primary user, you can manage your primary profile and WHOIS registrant information.
- Admin - If you're logged in as the Admin user, you have total access to the account except for updating the primary and WHOIS registrant information.
- Tech - You can manage and renew the products and services within the account if you're logged in as a Tech user.
Login page
Here is your new Account Manager's login page! Enter your user ID and password depending on your role or user profile.For a more in-depth tutorial on how to access your Domain Account Manager, please see the following article:
Menu
Welcome to your new Account Manager! Once you log in, you'll have easy-to-use features and menus to help you manage your account and websites. The new interface displays the top and left-side menus.
Domain Support
The Support link found at the top right of the Account Manager redirects you to the Domain Knowledge Base, where all support articles and walkthrough guides are listed and categorized for you.Here is the link to the Domain Knowledgebase.
User Profile
Your user profile icon is located in the top-right corner of the Account Manager. Click the down arrow to view the settings for managing your billing account.For more information about managing your personal profile within the Account Manager, please refer to the following article.
- Account Manager - Account User and Roles Permissions
- Account Manager - Profile
Account Management Navigation Tabs
The left-side menu allows you to go to the management sections of your hosting package(s), email accounts, domains, renewal center, and marketplace. These menus are discussed in detail below.
Home
When you first log into your Domain billing account, you will be taken to the Home page, which gives you quick access to your hosting packages, domains, addons, account management tools, chat with Support, and shortcut links to your hosting control panel.Quick Links
This section provides you with links to other areas of the Account Manager, where you can manage your hosting account. These links are dynamic and update from time to time depending on your account usage, logins, actions, and purchases.
Domain Search
The Domain search box on the right side of your Account Manager allows you to quickly search for new domains. Once you enter a domain and click Search, you will be redirected to the Domain Domains front-of-site , where you can continue the domain signup process.Action Required Notifications
The Account Manager displays alerts or notifications relevant to your account which need your immediate attention. They are usually found at the top and bottom section of your Home page, so you don't miss them once you log in.Click Action Required to view the alert or notification details at the bottom page.
Chat Icon
If you need to chat with Domain's Support agent, click the chat icon located at the bottom part of your Account Manager.Websites
The Websites section is where you can see and manage all websites hosted in your Domain account.WordPress
The WordPress section is where you can perform new installs of WordPress, as well as access your current installs of WordPress.- Search Sites - If you have multiple sites hosted in your account, you can use the Seach sites text box to locate the website you need to manage.
- Add Site - Depending on your current hosting plan, you can add more sites to your account. If you've reached the site limit of your hosting plan, you can do an upgrade.
- Settings - To manage your current website, you can go to the site's Settings page.
- Edit Site - You can edit your site by going to its admin panel.
- Action Menu - The same options are available if you click the 3-dot vertical icon.
Email & Office
If you purchased Google Workspace, you will find the Email & Office tab from the left-side menu, where you will see Google Workspace and Standard EMail ( some accounts)- Click Google Workspace to see the status and renewal settings of Google Workspace. You can also click Login to Workspace to log in to your Google Workspace dashboard.
- Click Standard Email to go to the Emails section. Please note that if you have multiple hosting plans in your account and you click the Email tab, you will be redirected to the Hosting Packages section. Locate the hosting plan where you want to access your standard emails (or webmail), then click the hosting plan's Email link located at the far right.
For information on how to manage your email accounts within cPa, please visit the following guides.
- Custom Account and User-Level Filters
- How do I Create Email Accounts in cPanel
- How to Create an Autoresponder
- How to Create/Delete an Email Forwarder
- Local, Backup, and Remote Mail Exchanger (Email Routing)
Domains
The Domain section is where you will find and manage all domains listed in your Domain account.
Domain Overview
Under the Domain Overview section, you'll find the following information about your domain.Status
- Shows if the domain is available for use (Active) or not (Expired).
- Shows if the domain is locked or unlocked.
- Shows how many services are linked to the domain.
- Shows the domain's renewal date.
- Shows if the Auto-Renew feature is enabled or disabled.
- Shows if the Expiration Protection feature is enabled or disabled.
- Shows the domain's registered owner.
- Shows if the domain privacy is enabled or disabled.
Domain Connections
The Domain Connections section shows what and how many services your domain is connected or linked to.
Purchase available domains and add Domain Privacy
This section shows a quick view of available domains and gives you the option to purchase new domains and Domain Privacy.
Domain Contacts
The Domain Contacts section shows the important details about the domain's registered owner (the registrant), including the details of the user(s) who can manage the domain by clicking the Domain Owner, Administrator, and Technical dropdowns. You can also enable or disable the Domain Privacy, add a new domain contact, or edit domain contacts.
Transfer or Move Domain
The Transfer or Move Domain section is where you can initiate the domain transfer process should you choose to transfer your domain to another registrar or to another Domain account.
Advanced Tools
The Advanced Tools section allows you to manage your domain's name servers and DNS records.We have compiled our most popular domain-related articles into different series.
- Domain Overview - Here is our consolidated guide of domain-related articles.
- Domain How-To's - You may visit our go-to articles for domain management.
- Domain Concepts - Learn more about domains and what you can do with them!
- Domain Troubleshooting - This is the ultimate guide to troubleshooting common domain-related website issues.
Hosting
The Hosting section displays all hosting plans and websites in your Domain account. This section will also provide information on your server and site usage.Please visit the following articles to learn how to manage your hosting plans.
- Upgrade/Downgrade Hosting Plans
- Upgrade Plan - Click the Upgrade Plan link to initiate the upgrading process of your hosting plan. A popup menu will appear, displaying the hosting plans you can upgrade to. The hosting plan options listed will depend on your current plan. If you're already in the highest-tier hosting plan, you can no longer upgrade. You will not see the Upgrade Plan link, and you may want to purchase a different hosting plan that suits your website needs.
- View Store Plans - If you want to add an e-Commerce plan to your current plan, click the View Store Plans to see the options.
- Add Site - If you want to add a domain or host another website with your current hosting plan, click Add Site. However, please note that the number of sites you can host depends on your current hosting plan's site limitations. For example, if you're on a Shared Hatchling plan, you won't be able to add a site to your hosting, as your current plan can host only one website.
- Settings - If you want to manage your site's settings, click Settings.
- Edit Site - To go to your website's admin panel or dashboard, click Edit Site.
- Server Information - The Server Information section displays your nameservers and IP address. It also provides you with information like file usage and the version of the php file.
- Quick Links - The Quick Links section provides commonly used shortcuts to your hosting account.
- Usage - Monitor your site's disk usage via the Usage section.
Renewal Center
The Renewal Center section displays all hosting products and services in your Domain account. This section allows you to renew, manage your auto-renewal feature, and switch payments.Please visit the following guides for more information about renewing your hosting services.
- Account Manager - Make a Payment
- Account Manager - Manage Credit Cards
- Account Manager - PayPal Billing Agreements
- Guide to Invoices
- Invoicing and Automatic Billing
Marketplace
Within Marketplace, you can avail or add the following hosting products and professional services to your Domain account.
Migration
Domain offers migration services for websites and emails. Let our migration experts assist you with your site and email migration.For more information about our migration services, please visit the following article.
- Domain Website Migration
- How to Migrate your Website to Domain
- Will my Email Accounts be Migrated over too?
Professional Services
Domain offers migration services for websites and emails. Let our team of migration experts assist you with your site and email migration.
Hosting
Domain offers different hosting plans that will surely fit the needs of your blog. If you're a beginner, we've got the Shared hosting plan for you. If you need more control over the resources and management of your server, we have the VPS and Dedicated hosting plans. If you only have WordPress on your mind, why not try our WordPress hosting plan? Simply go to Marketplace, select your preferred hosting plan, and click the Shop Now button to initiate the process of availing these cool hosting packages!
Security
Secure your site visitors' sensitive personal information, boost your site's search ranking and credibility, and make your site even cooler with an SSL certificate! Domain offers SSL certificates that will encrypt data transmission, tag your site as "secure," and increase your customers' trust in you.More information about our SSL certificates is found in the following articles.
- Account Manager - SSL Certificates
- How Do I Purchase SSL and What Type is it?
- SSL Getting Started
Email
Make your emails look professional and take advantage of the amazing admin controls and storage of Google Workspace.Visit the following articles for more information about Google Workspace.
- Google Workspace Tools Overview
- What is Google Workspace?