New Account Manager Home Page vs Old Account Manager Home Page
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When you first log in you will be taken to the Home page. The home page is designed for quick, easy navigation of the new Account Manager experience. You will have access to the following:
- Navigation tabs on the left side
- Quick access area in the center
- Renewal Center
- My Profile
- User& Profiles
- My Payments Methods
- Order History
- Marketplace
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When logging into the Foundation experience, you will notice a much simpler layout than the legacy Control Panel. In the example below, a customer may have multiple domains and websites visible from the Dashboard.
Each domain/website is managed separately by clicking on the Manage button. Site builders, email, security, domain and DNS, transfers, and contact information are all handled through this portal.
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New Account Manager Navigation Tabs vs Old Account Manager Navigation Tabs
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The New Account Manager is designed with smooth customer navigation in mind. Because of this, the customer has access to the following in sections in the navigation tab.
- Home- this will be the section that defaults every time a customer logs into their account.
- Websites- This will allow Net New customers to install all website builders available, including WordPress, Joomla, Drupal, and other CMS builders.
- Email & Office - This area is now where customers can access the shortcut for email services and settings. This will allow Migrated customers to create email accounts, modify spam filters, etc.
- Domains- This area allows customers to view and modify DNS and Nameservers, edit who is contact info, add and remove privacy, and prepare domains for transfer away for us. This will only show domains that are currently registered through our registrars.
- Hosting- The hosting section in Account Manager has a few functions; the significant tasks of the hosting tab are outlined below.
- Purchased Hosting Products List- When a customer has purchased multiple hosting products or has merged numerous accounts, the hosting tab will serve as a Hosting Product List/Launch tab. This means a customer can have a WordPress Hosting Plan with multiple Website Builder plans in one Account.
- This area allows the customer to prepare their accounts for the installation of a website by attaching a domain to the hosting account in which they want the website files to be associated with the domain in question.
- This will also be the area once a domain (that is not registered with us) is associated with a website its DNS can be modified via the setting tab.
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The Foundation experience is designed to bring a simple, friendly user interface to the customer for a great user experience. You will see the main navigation options in the left sidebar under Summary. Everything can be managed from this simple interface:
- Site Builders - create a brand new site or update an existing one that's built using Website Builder and WordPress.
- Email Management - manage your Standard mailboxes or upgrade your email to Google Workspace or Microsoft 365.
- Security - sign up or manage your current website security services such as SSL or SiteLock.
- Domain Pointers and Subdomains
- DNS and Nameservers
- Domain Transfers
- Contact Information
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New Customer Portal Quick Links Access vs Old Customer Portal Quick Links Access
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The Quick Link Access area is in the center of their home page. It can be used to launch into sections of the Account Manager, such as the domain registration storefront, domain privacy storefront, or SSL storefront. This area will also notify customers of any pending actions that will need to be addressed on their account after account creation or migration.
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The Domains Summary page will include Domain Settings, Domain Information, Domain Privacy + Protection, existing email accounts, and available domains for purchase.
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New Account Manager Renewal Center Area vs Old Account Manager Billing & History Area
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The Renewal Center is designed to show customers to manage the following:
- Modify Auto Renewal (on/off) of products.
- Switch Payment methods (must add new payment first)
- Export Invoices for future payments.
- View Upcoming Payments
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These are both available by clicking the down arrow next to the username in the upper right corner, you will find.
- Account Settings
- Billing
- Log out.
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New Account Manager Domain Tab vs Old Domain Summary page
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The Domain section is where you will find and manage all domains listed in your Domain account.
Domain Overview
Under the Domain Overview section, you will find the following information about your domain.
Status
- Shows if the domain is available for use (Active) or not (Expired).
- Shows if the domain is locked or unlocked.
- Shows how many services are linked to the domain.
Renewal Settings
- Shows the domain's renewal date.
- Shows if the Auto-Renew feature is enabled or disabled.
- Shows if the Expiration Protection feature is enabled or disabled.
Contacts
- Shows the domain's registered owner.
- It shows if domain privacy is enabled or disabled.
Domain Connections
The Domain Connections section shows what and how many services your domain is connected or linked to.
Domain Contacts
The Domain Contacts section shows the vital details about the domain's registered owner (the registrant), including the details of the user(s) who can manage the domain by clicking the Domain Owner, Administrator, and technical dropdowns. You can also enable or disable the Domain Privacy, add a new domain contact, or edit domain contacts.
Transfer or Move Domain
The Transfer or Move Domain section is where you can initiate the domain transfer process should you choose to transfer your domain to another registrar or to another Domain account.
Advanced Tools
The Advanced Tools section allows you to manage your domain's name servers and DNS records.
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The Domains Summary page will include Domain Settings, Domain Information, Domain Privacy + Protection, existing email accounts, and available domains for purchase.
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