User and Roles in The New Account Manager
Understanding Account Users and Roles in the Account Manager
In the Account Manager, various users can be assigned distinct permissions based on their user type. These types encompass:
- Primary Contact (limited to one per account): This user possesses full authority to enact changes within the account, making it suitable for the primary account holder.
- Administrative Contact: This user has restricted permissions within the account, making it suitable for administrative tasks.
- Technical Contact: This user is equipped with limited capabilities and is primarily focused on product maintenance.
Below is a concise breakdown of the different account roles and their corresponding access permissions:
| Permissions | Primary Contact | Administrative Contact | Technical Contact |
| Edit Account Holder and/or Primary | Yes | No | No |
| Edit Payment Information | Yes | Yes | No |
| Add/Edit/Delete other user roles. | Yes | Yes | No |
| Purchase new products | Yes | Yes | No |
| Manage products and services. | Yes | Yes | Yes |
| Renew products and services. | Yes | Yes | Yes |
| Edit Domains' WHOIS Registrant contact information. | Yes | No | No |
| Edit domains' WHOIS Admin and Tech user information. | Yes | Yes | Yes |
| Adding Users | Yes | Yes | No |
How to Add Administrative and Technical Users to Your Account Manager?
Once signed into your account,
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Click the ‘Profile’ icon in the top right corner of your page and select the Accounts & Users option from the drop-down menu that appears.
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On the Accounts & Users page, you will see the button+ADD USER.
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Enter the name and email address of the user you would like to add, select the role they will have in your account, and then click the INVITE button.
Note:
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An invite will be sent to the email address provided. They can set their own user ID, password, and security pin. Once the user has accepted, they will appear on the Users & Roles page.
- Select the correct role according to what kind of access you want to give the new user.
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Managing Users: From the Users & Roles page, you can also edit or remove users' roles.
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Click the EDIT button next to the user you wish to update.
- Edit User Role: Select the role you wish to update the user to, then click the SAVE button.
- Remove User: Click the DELETE icon in the top right corner, then confirm by clicking the DELETE button when the confirmation pops up.
