Everything you need to grow your online presence.

A Printable PDF of this Document

Hosting Getting Started Guide

In this PDF guide you will learn:

  • Hosting Terms and Definitions
  • How to sync a domain with your Hosting Account
  • How to change your domain's nameservers
  • How to use FTP to upload data to your Hosting Account
  • How to set up your email
  • How to build your site using Sitebuilder
  • How to contact Customer Support

Hosting Terms and Definitions

Below are several terms you will see referenced throughout this guide. We've provided a brief explanation of each.

Hosting Service

A hosting account provides the hard disk space and continuous Internet connection necessary to ensure your website and its content is viewable and accessible on the World Wide Web.

Domain Name

Your domain name (sometimes referred to as a URL) is your website's online address. People who type your domain name (such as domain.com) into their Internet browsers will be directed to your website.

After you've created a web hosting account, you will need to associate your domain name with your hosting service. Regardless of whether you purchase your domain name prior to, at the same time as, or after you've purchased your hosting service, you will need to complete this process. Review the section, "Sync a Domain With Your Hosting Account" for more information.


After you've created a hosting account, you can create email addresses specific to the domain name you associated with your hosting account. For instance, if your domain is "domain.com", you could create the email address "me@domain.com". Customized email accounts allow you to leverage your website's identity.

With domain.com, you can access your email via the web, or set up your computer's email client (Outlook, Mac Mail, etc.) to manage your email while online or offline. For more information about creating and managing your email accounts, please review the "Setting up Your Email" section.


Our Sitebuilder program is an easy-to-use website creation tool that lets you create a custom website with or without web development experience. Choose from over 300 professionally designed templates, customize the template to suit your needs, add your own content, and publish your website. In just these few, simple steps your new website is accessible and visible worldwide.

FTP or File Transfer Protocol

Many professional web developers create and test their websites on their local computers. By creating web pages on a local computer, developers can quickly and easily make and test changes to their sites before making them visible to a wider audience. When updates to their sites are ready to be deployed, developers can upload the new content, images, and any additional data or files to their hosting account. At this point, the changes become "live" (i.e., viewable and accessible to anyone surfing the web). The ability to upload data to your hosting account in this manner is known as FTP or File Transfer Protocol.

After your domain and hosting account have been associated, you have the option of creating your website via an online program such as Sitebuilder, or building your site on your local computer and uploading it to your hosting account via FTP. To upload using FTP, you will need to log in to your hosting account's FTP service, locate your home directory, and upload your files to that folder. For more information on logging into FTP, locating your home directory, and uploading your files, please review the "Use FTP to Upload Data to Your Hosting Account" section.

Customer Support

We offer our customers a variety of support options. At the end of this document you will find links to our online Knowledge Base and Support Ticket System, as well as telephone contact information for our Customer Support Specialists. Please see the "Support" section.